All Ferrets brought into the United Kingdom from Europe and Third Countries need to be authorised for entry under the PET PASSPORT SCHEME. There are NO EXCEPTIONS: This scheme is in place to help protect the United Kingdom against the importation of Rabies.
In addition to these Regulations Pet Taxi UK will ask you to complete and return a NON-COMMERCIAL Transportation Letter to add to our paperwork for the journey to / from Europe or other Nations as required. This will be sent to your email address for completion and signing.
In essence your pet will need:
A VALID and IN-DATE European / UK Pet Passport
A VALID and IN-DATE VET HEALTH CERTIFICATE if coming from outside the EU
INSURANCE & VALUES:
For insurance purposes Pet Taxi UK will require a FULL VALUE DISCLOSURE for each animal you want us to transport. For any animal over the value of £100 you will be required to provide TRAVEL INSURANCE for these animals yourself or pay a transit insurance premium for the animal(s) in question.
The value you state on the booking/enquiry form is the value used for insurance purposes. This valuation must be the price you paid for the animal not the perceived value of the animal, you would be required to provide evidence showing the value you paid for the animal (s). If multiple animals are traveling the value is combined value.
You would be required to provide a veterinary autopsy and Toxicology report ( at your own expense) within 72 hours of delivery if you wish to make a claim along with an excess payment of £100 for each and every claim (paid in full to Pet Taxi UK in advance).
The insurance premiumS are as follows:
Value of Animal(s) = Premium %
£0-250 = 5%
£251-500 = 7.5%
£501-750 = 10%
£751-1000 = 12.5%
£1001+ = 15%
The insurance premium is on top of the value quoted for transportation. If you do not wish to insure your animal (s) on the journey then you need to tell us in writing and this then voids your ability to make a claim against Pet Taxi UK.
Pet Taxi UK are NOT LIABLE for UNDERLYING HEALTH ISSUES, CONTRACTION OF DISEASES OR VIRUSES DURING TRANSPORT and STRESS RELATED DEATH IN TRANSIT as this is almost impossible to prevent in reality.
Pet Taxi UK are also not liable for GRIEF, STRESS RELATED ILLNESSES and so forth of either THE SELLER or THE BUYER in any such claim.
In many cases, Pet Taxi UK Customers who are genuinely claiming on our insurance are guaranteed to receive the correct and professional support they deserve during such times. We are not here to cause you any distress, we are here to make your courier experience a happy and stress-less one.
We are fully insured to operate as a business in our chosen fields and we will gladly support genuine claims as they occur.
As with all genuine Companies, Pet Taxi UK has appropriate Insurance in place that are legally required by ALL business types.
Our cover includes:
DEATH IN TRANSIT
In addition to these STANDARD COVERS we also have other service cover.
RAC BUSINESS CLUB RECOVERY – Which recovers the vehicle, the animals and provides a replacement vehicle for us to continue with the deliveries arranged with you. This cover is for the UK and EU journeys we undertake.
ATS EUROMASTERS – Regular and Professional Vehicle Servicing Provider keeps us on the road
SECURITY – Our vehicles are TRACKED at all times. This system shows us where any vehicle is and what it is or has been doing. If the loading door is opened we get a report, if the vehicle is in an accident we get a report, if the driver sneezes we get a report (Honestly there is a microphone in the cab plus a panic button).
We can even disable the vehicle if it is stolen.
We see some competitors putting up maps with customer addresses on them, dates and timings – this is WRONG and potentially a breech of the DATA PROTECTION ACT (as amended) 1998.
Pet taxi UK will NEVER do this, your details are PRIVATE and should not be broadcast in this way, if your courier is doing this you need to stop them from doing so as it constitutes a SECURITY RISK to YOU, YOUR FAMILY and YOUR ANIMALS.
Criminals can target you through such data and even steal the animals your Courier is carrying if they know where that vehicle is heading, it happens all the time and one reason we DO NOT sign write our vehicles!
We use the tracking system to update you via email or social media or telephone as to when you can expect our driver to arrive at your location and that is all we will tell you, not where they are or which way they are travelling from the last drop off or collection, we are sure you agree that such information is not needed anyway!
All we do is to ensure we can get your pet from A to B safely and in good health. Read our testimonials, you will soon realise we are doing something right regardless of some of the rumours out there!
There is no other way transporting animals should be carried out, although we may have all experienced a different story if you have used other service providers. You will not get any of these issues with us and we are always looking for and responsive to the needs of our human and animal customers!
Before you ask Pet Taxi UK to transport any animal you need to make sure that you are, as far as possible, aware of any health issues your intended purchase has had or still has. In many cases health issues, with ongoing treatment, do not prevent us from transporting your pets.
Some of the issues we have come across are:
Over self medication of animals to mask illness or viruses
Claims for broken or fractured limbs weeks AFTER successful delivery
Animals sold from infected studs during lockdown periods
Previous Unreported Damage to animals upon collection
No genuine paperwork for injections or treatments claimed prior to collection
Under aged animals
Behavioural issues on collection
It is not always possible to get to the truth, some sellers just seem to not give a damn about the animals they are selling. There is only one real way forward if you can do it and that is to collect the animal yourself so if you see issues at collection you can question them and react accordingly.
A Courier is not always a good choice if you suspect any issues exist as a Courier under normal circumstances may not even know what to look for – Pet Taxi UK do!
COLLECTION CHECKS WE DO:
On collection we will, if possible, check the following upon collection.
Paperwork is present
Signs of Ill Health in the animal being collected
Food is supplied for new owner (if agreed by buyer / seller)
Any Pet Meds need collecting
We check – eyes, ears, bums, teeth WE DO NOT CHECK GENDER unless obvious
We also check – Pads, elbows, general body form
At the slightest sign of anything not to our liking we will contact the Buyer / New Owner to advise and take instructions from them with regards to any health issue we find REAL or IMAGINED and this is why it is important that SELLERS engage with all concerned from the outset, no-one likes negativity or bad feedback and Pet Taxi UK do not support such behaviour from anyone.
SIZE OF CONTAINERS:
When traveling any animal it is important that you use the correct type and size of container for the journey. Thanks to our experience our Customers do not need to worry about this as we will advise you of what is required as a LEGAL MINIMUM for the breed, age, gender and number of animals you want to transport.
If you decide not to take our advice on the size and number of containers required for your job Pet Taxi UK will politely decline the job offered as we are more interested in the animal’s welfare than the money involved.
Too many animal transporters have zero regard for your animal’s welfare or the Law on Animal Welfare in Transit, Pet Taxi UK base their highly successful services on such matters and sets it’s Standards higher than the Law requires.
For Health and Safety reasons, heavy animals may not be transported together in a single container. Each container must be an easy lift for one person of average weight, height and lifting ability.
In some circumstances we will ask the Seller and Buyer to assist in loading or unloading containers if they are too heavy for a single person lift.
WHAT WE PROVIDE:
As part of our INCLUSIVE SERVICES we provide the following items when collecting / delivering your pets and contents vary according to species traveling.
Appropriate Sized Carrier
Wood Shavings / Finecard / Paper Based Litter / Vet Bed etc
Water Bottle / Bowl
Hay / Straw
Hammocks / Comfy Hide / Wooden Hides
The carriers are and remain the property of PET TAXI UK, as are the water bottle and spring clips plus other hardware we use to execute our services to you. The aim is to keep your pet safe, warm / cool and dry during it’s time with us.
We will also feed and water your pet according to your instructions if they are on a NEXT DAY or LONGER journey. We travel your pet a maximum of 12 hours as required by Law and they are then rested for at least SIX HOURS before onward travel.
WHAT YOU PROVIDE:
AS A BUYER:
FULL Details as per our ENQUIRY FORM
DEPOSIT as QUOTED
BALANCE as QUOTED
Any other information we may reasonably ask you to provide
AS A SELLER:
TO ATTEND AGREED COLLECTION PLACE, DATE & TIME SLOT.
A HEALTHY ANIMAL ON COLLECTION.
NOTIFICATION IF ANYTHING CHANGES AT ANY TIME AFFECTING THE COLLECTION.
Many of the issues we experience in collecting animals come from the Seller trying to change what has been agreed usually on the day of collection. Such changes are often IMPOSSIBLE to accommodate and we end up either having a job cancelled or having to re-book the job on a later date. This helps no-one.
As a SELLER if you accept written notification from Pet Taxi UK of a date and time for collection you need to be aware that by Law you have entered into a WRITTEN CONTRACT and as such, ANY LOSSES or COSTS we as a business suffer due to the late cancellation or frustration of our Agreement are recoverable from YOU NOT THE BUYER!
We fully appreciate that things do change and as such we can offer different methods for you to keep the appointment made, even if you are not there.
These are known as BLIND COLLECTIONS whereby you can leave the animal for collection with a relative or friend who lives CLOSE BY your home address, we can even collect from your PLACE OF WORK if needs be as long as it is CLOSE to the ORIGINAL place of collection.
Whatever happens please do not hesitate to talk to us, we are here to help BOTH PARTIES not just the Buyer!
If you wish to IMPORT or EXPORT any animal we are authorised to carry please ensure ALL paperwork is up-to-date and VALID. This is your responsibility and we will check it has been done BEFORE we can issue any quote for service.
Animals traveling within the UK do not need valid UK / EU Pet Passports or Health Certificates (as yet!) but they are PREFERRED if available with the animal being transported as it gives all concerned more comfort and builds trust!
Derek transported my angoras. I had to wait for a run but it was worth the wait. They had to travel for 12 hours so it was important to have someone not only with experience, but someone with compassion who will always put animal welfare before profit. That's why I use and recommend Derek
Derek is the only courier I allow to courier my bunnies and is the only courier I accept. He is really friendly and can tell the bunnies always come first. I would recommend to everybody and unlike most couriers he is actually DEFRA licensed. Fab prices - Fab service!!!
- Becky R.
Excellent 5 Star Service from Derek all the times we have used Pet Taxi :) DEFRA Registered so everything above board as it should be! Thanks Derek
- Candy E.
Excellent service good prices very responsive
- Caven R.
Brilliant service, professional, friendly, knowledgeable. I have used Derek many times both to courier my own animals to customers in this country plus collect from overseas for me. I wouldn't use anyone else and wouldn't allow another courier to collect my animals for anyone else.
- Jean B.
Derek is very professional and the welfare of the animals he transports are his priority. I will only use Pet Taxi UK. I highly recommend Derek. His service is second to none.
- Linda D.
Pet Taxi UK is the only service I will use for my pets. Derek is amazing with animals & takes super care of them & treats them as his own. I always recommend Derek, he is DEFRA licensed, clean and just amazing. Great prices, super service & kept up to date.
I personally won’t use anyone else. Derek has been here a number of times collecting and delivering rabbits. He is a true gentleman. Very knowledgeable, kind, polite. His timekeeping is great, along with brilliant communication from first contact. If Derek can help he will. Plus he is Defra registered.
- Helen J.
I have used Derek a few times now and I honestly won't use anyone else. His service is 5* and he is prompt, professional and a lovely guy. The animals are so well cared for and arrive settled and happy regardless of distance they have travelled. Thank you so much Derek
Totally professional service from a company that emphasises on high welfare and good communication. Would recommend to anyone for sure.
- Neil C.
Derek offers an excellent service. He is very highly recommended, and I personally will be using his services again in the future. He's very reliable and professional and he's such a lovely man. Thank you Derek
- Beckie W.
A great service, you know your rabbits will be well looked after on the journey.
- Sally M.
Always 5* service. Friendly, helpful and always ensure the health of the animals they deliver. I don't use any other courier
- Heather H.
This is my first experience with Derek and Pet Taxi UK.....Fantastic service! My Bunny came from Worcester and travelled to Wolverhampton. A lot of care with My Margo (Bunny) Thanks again
- Lisa M.
Always use Derek highly recommend him to everyone
- Louise G.
Derek is lovely, genuinely cares for the animals, is efficient, keeps you up to date on progress and his prices are always reasonable. I have had animals both collected and delivered to me and I wouldn't ever use another pet courier.
- Lorraine P.
Used Derek a few times, he has my full recommendation
- Martin M.
Great service. Rabbits always arrive happy and bright.
- Sharon B.
Thank you so much! Reliable, friendly and very efficient
- Linda S.
Highly recommended, only courier we trust to take our bunnies to their new homes
- Karen K.
Pet Taxi UK is the only service I've used and will continue to be the only service I use :) It’s amazing, animals are happy and healthy.
- Kayleigh S
Would highly recommend Derek for pet transport, he transported our 2 Belgian Hares quite a long way and they were looked after by him so well. Thank you! xx
- Jade M.
Totally recommended Derek, I won’t use any one else now. He is the only courier I trust with my fur babies when leaving me for their new homes ... amazing service and very friendly guy xx
- Vicky F
Brilliant Service always professional, a real care for both the animals transported as well as the customer. Always on hand to offer advice if needed. Great job always guaranteed. Keep up the good work x