Pet Taxi UK has successfully operated the services it provides over a number of years. We are dog and rabbit people ourselves and use that extensive knowledge to ensure your pet reaches its intended destination fit and healthy. We have also already successfully transported dogs rescued from Romania, pygmy hogs, skinny pigs, lesser tenrecs and even a werewolf!
Pet Taxi UK will be training staff through a range of skills relating to the transport of animals that are Vet and DEFRA Approved to further enhance our skills and knowledge within our chosen fields. We, as a company, take professional pride in the quality and diversity of the services we provide to the public, private zoos, breeders and fanciers alike.
We also call on our customer’s knowledge to help design or improve our service offerings. This has paid dividends in the past which led our services to be class leading across the UK Pet Transport Marketplace. We are serious about what we do and knowledge is the centre of our drive to better the services we provide.
Our experience is second to none. From the beginning we had the animal background, knowledge and qualifications that would help us deliver a professional service. Our experience has widened and grown as we have expanded our areas of operation from the UK mainland out into Europe and as far as Switzerland.
We have designed our business support systems to ensure that we get the job done even in times of crisis. An outstanding example of this was being hit by another vehicle from behind at 80mph; the accident only made us 15 minutes late outside of our two hour time slots. What we learnt from this incident was that we needed a more robust rescue and recovery system which led us to buy an RAC Business Membership. The RAC is the only company that recovers pets as well as humans in case of accidents.
Our experience extends to the handling of many breed types, what they need for transportation, how to keep them safe, what to check for on collection, how to notice when something is just not right during transport, and how to act if anything goes wrong. We are also experienced enough to know when to take a pet to the vets during transit rather than try self treatment.
We are experienced business owners too and we know how to manage our operations in this industry in such a way that there is no doubt in our customers’ minds that we are the best at what we do. The differences between us and our competitors stick out a mile! Experience wins every time over cheap prices and no support!
If you want the best experience for you and your pet try Pet Taxi UK at least once; then you will know what a real animal transporter should look and feel like.
Pet Taxi UK is best known for its excellent communications between all parties during the process of booking transport for an animal, the answering of customer questions, and even for communicating solutions to issues along the way.
There is no excuse for poor customer care and communication is the key to looking after all customers involved in the transport of pets. We keep you up-to-date with every aspect of the process and on the day of transport we will track our vehicle all the way, sending you updates if any delays might occur and providing you with timing updates too.
Because we know how stressful using a courier service can be, we keep you in touch and up-to-date all the way. Our drivers have smart phones and the vans are tracked so we are able to provide updates other service providers just cannot match. If you ever have any doubts or questions we are only a message away during normal working hours and out-of-hours we will communicate as and when we can.
For legal reasons we do not share vehicle tracking data with customers directly or via public forums. We will access our tracking system to update you when there is a change worth reporting. We cannot provide a blow by blow account of where our vehicles are but will tell you when we expect them to arrive.
Our fleet is made up of various vans and vehicles such as people carriers with the rear seats removed or stowed away to create a stable load area. All carriers are secured in place for traveling and our main long distance van is a Mercedes Sprinter with specialist travel compartments built in and electrically ventilated to keep your pets safe and cosy during their travels.
Our vehicles are regularly maintained by a National Garage Network which affords us the ability to make repairs as and when needed no matter where we are in the UK Mainland. All vehicles are provided with the latest navigational tools and tracking systems. These show all the data required by DEFRA should a question ever be raised about how we operate as a transporter of animals.
Derek transported my angoras. I had to wait for a run but it was worth the wait. They had to travel for 12 hours so it was important to have someone not only with experience, but someone with compassion who will always put animal welfare before profit. That's why I use and recommend Derek
Derek is the only courier I allow to courier my bunnies and is the only courier I accept. He is really friendly and can tell the bunnies always come first. I would recommend to everybody and unlike most couriers he is actually DEFRA licensed. Fab prices - Fab service!!!
- Becky R.
Excellent 5 Star Service from Derek all the times we have used Pet Taxi :) DEFRA Registered so everything above board as it should be! Thanks Derek
- Candy E.
Excellent service good prices very responsive
- Caven R.
Brilliant service, professional, friendly, knowledgeable. I have used Derek many times both to courier my own animals to customers in this country plus collect from overseas for me. I wouldn't use anyone else and wouldn't allow another courier to collect my animals for anyone else.
- Jean B.
Derek is very professional and the welfare of the animals he transports are his priority. I will only use Pet Taxi UK. I highly recommend Derek. His service is second to none.
- Linda D.
Pet Taxi UK is the only service I will use for my pets. Derek is amazing with animals & takes super care of them & treats them as his own. I always recommend Derek, he is DEFRA licensed, clean and just amazing. Great prices, super service & kept up to date.
I personally won’t use anyone else. Derek has been here a number of times collecting and delivering rabbits. He is a true gentleman. Very knowledgeable, kind, polite. His timekeeping is great, along with brilliant communication from first contact. If Derek can help he will. Plus he is Defra registered.
- Helen J.
I have used Derek a few times now and I honestly won't use anyone else. His service is 5* and he is prompt, professional and a lovely guy. The animals are so well cared for and arrive settled and happy regardless of distance they have travelled. Thank you so much Derek
Totally professional service from a company that emphasises on high welfare and good communication. Would recommend to anyone for sure.
- Neil C.
Derek offers an excellent service. He is very highly recommended, and I personally will be using his services again in the future. He's very reliable and professional and he's such a lovely man. Thank you Derek
- Beckie W.
A great service, you know your rabbits will be well looked after on the journey.
- Sally M.
Always 5* service. Friendly, helpful and always ensure the health of the animals they deliver. I don't use any other courier
- Heather H.
This is my first experience with Derek and Pet Taxi UK.....Fantastic service! My Bunny came from Worcester and travelled to Wolverhampton. A lot of care with My Margo (Bunny) Thanks again
- Lisa M.
Always use Derek highly recommend him to everyone
- Louise G.
Derek is lovely, genuinely cares for the animals, is efficient, keeps you up to date on progress and his prices are always reasonable. I have had animals both collected and delivered to me and I wouldn't ever use another pet courier.
- Lorraine P.
Used Derek a few times, he has my full recommendation
- Martin M.
Great service. Rabbits always arrive happy and bright.
- Sharon B.
Thank you so much! Reliable, friendly and very efficient
- Linda S.
Highly recommended, only courier we trust to take our bunnies to their new homes
- Karen K.
Pet Taxi UK is the only service I've used and will continue to be the only service I use :) It’s amazing, animals are happy and healthy.
- Kayleigh S
Would highly recommend Derek for pet transport, he transported our 2 Belgian Hares quite a long way and they were looked after by him so well. Thank you! xx
- Jade M.
Totally recommended Derek, I won’t use any one else now. He is the only courier I trust with my fur babies when leaving me for their new homes ... amazing service and very friendly guy xx
- Vicky F
Brilliant Service always professional, a real care for both the animals transported as well as the customer. Always on hand to offer advice if needed. Great job always guaranteed. Keep up the good work x